Frequently Asked Questions

What is your cancellation policy?

All American Mortals stylists work completely on commission, so out of respect for their time and livelihood, we ask that you give us at least 24 hours’ notice if you are unable to make your appointment at the scheduled day or time.  Day of cancellations and no shows may require a deposit of up to 50% to rebook an appointment.

How do I reschedule my appointment?

At this time, you are not able to change an appointment online.  Please call us at any of our locations to make any adjustments to your appointment.

How much should I tip?  Who should I tip?

Obviously, any gratuities are completely at your discretion, but are certainly appreciated.  That being said, it is customary to leave 20% for stylists and $5-$20 for assistants/apprentices, depending on their level of involvement in the process.  

What’s the parking situation?

The parking situation within a 2 block radius of each location is as follows:

Washington Square:  On street metered parking as well as a garage and lot within a block from the salon.  WARNING: Mon-Fri you cannot park on Walnut St after 3:30pm or you will be towed.

Queen Village:  A mix of free and metered on street parking as well as a lot on the corner of 5th and Bainbridge.

Graduate Hospital:  Free on street parking. 

How much will my color cost/do I need a consultation?

Please refer to our Services page for our base prices for all services.  When booking, you will see that prices do vary stylist to stylist.  All prices are subject to change, but this should be discussed during the consultation at the beginning of the appointment or at the consultation.  

We do recommend a complimentary, in-salon, 15-minute consultation for all new color clients.